TERMS & CONDITIONS

Parent & Student Agreement

Enrollment in any MAMAKEISH program is contingent upon acceptance of these Terms & Conditions. These policies are designed to ensure a safe, respectful, and positive experience for all students and families.

MAMAKEISH communicates directly with parents or legal guardians only. We do not communicate directly with minors regarding enrollment, scheduling, payments, or studio matters. Parents or guardians are responsible for all communication on behalf of their child.

Communication

Email is MAMAKEISH's primary method of communication. Please contact us by email for any questions regarding classes, scheduling, or instructors.

Please do not contact the Studio Director or instructors through personal text messages or social media regarding studio matters. Messages sent through these channels may not receive a response.

Parents/guardians are responsible for ensuring that their email address and phone number remain accurate and up to date. MAMAKEISH is not responsible for missed notifications, schedule changes, or any inconvenience resulting from incorrect or outdated contact information.

If classes are combined, rescheduled, relocated, or cancelled due to enrollment or operational circumstances, notification will be sent by email and/or phone. Families are responsible for reviewing these communications promptly.

Class Observation

Parents of younger students are welcome to observe classes through the viewing window when available.

To maintain a focused learning environment, MAMAKEISH reserves the right to limit or suspend class observation at any time if it becomes disruptive.

MAMAKEISH also reserves the right to ask any visitor to leave the premises if their behaviour interferes with the learning environment or the comfort of others.

Class Etiquette

Our goal is to provide a positive, disciplined, and respectful learning environment. Students are expected to:

Arrive on time and be prepared for class.
Wear the required dress code.
Use the washroom before class.
Treat instructors, staff, and fellow students with respect.
Listen while instructors are teaching.
Participate with a positive attitude and willingness to learn.
Ask permission before joining class if arriving late.
Inform the instructor of any injury before class.
Stay home when sick and notify the studio of any absence.
Inform the instructor if leaving class early.
Notify the studio in advance whenever possible if a future class will be missed.
Regular Program students are strongly encouraged to avoid missing more than three (3) classes during the season.
Students who miss more than three (3) classes may be recommended to take private lessons at their own expense to help them catch up on choreography, technique, or performance material before returning to regular classes.
Cell phones, gum, and disruptive behaviour are not permitted during class.
Bullying, harassment, discrimination, or behaviour that creates an unsafe environment will not be tolerated and may result in immediate removal from the program without refund or credit.

Behaviour Policy

Students and parents are expected to conduct themselves respectfully both inside and outside the studio.

Any behaviour that negatively impacts other students, families, instructors, or the studio environment—including harassment, intimidation, bullying, gossip, or encouraging others to withdraw from the studio—may result in immediate dismissal without refund or credit.

Appropriate conduct is also expected online and on social media. Content or behaviour that damages the reputation of MAMAKEISH, its students, instructors, or families, or promotes illegal activity, violence, drugs, alcohol abuse, or sexually inappropriate content may result in disciplinary action or removal from the studio.

Parents and older students are expected to act as positive role models for younger dancers at all times.

Studio Rules

No running, yelling, or rough play inside the studio.
Help keep the studio clean by disposing of all garbage properly.
No inappropriate language or conversations.
Food, candy, gum, and drinks (except water) are not permitted inside the studios.
No cell phones during class.
Do not sit, lean, or hang on ballet barres or studio equipment.
Credits are non-transferable and may not be shared.

Program Changes

MAMAKEISH reserves the right to change instructors, substitute instructors, class schedules, class locations, studio locations, or combine classes when necessary due to enrollment, staffing, or operational requirements.

Photography & Media

By registering, parents/guardians grant MAMAKEISH permission to photograph and record students during classes, rehearsals, performances, competitions, showcases, and studio events for promotional, educational, and archival purposes.

Parents who do not wish their child to appear in promotional materials must submit a written request prior to participation.

Addressing Concerns

We strive to provide the best possible experience and welcome constructive feedback.

If you have a concern, please contact the Studio Director directly by email. Sensitive matters should not be discussed during class time or in front of students or other families.

Parents are expected to communicate respectfully. Abusive, threatening, aggressive, or inappropriate language will not be tolerated.

MAMAKEISH reserves the right not to respond to communications containing abusive or inappropriate language and may refuse continued participation in the program if such behaviour continues.

General

MAMAKEISH reserves the right to update or modify these Terms & Conditions at any time. The most current version published by the studio shall apply.

If you have any questions regarding these Terms & Conditions, please contact us by email.